Terms of service

Terms of Service

Last updated: June 2026

This website is operated by Blokes Hair. Throughout the site, the terms “we”, “us” and “our” refer to Blokes Hair. By visiting our website, booking an appointment, contacting us, or purchasing products or services from us, you agree to be bound by these Terms of Service, together with any policies referenced on this website.

Please read these Terms carefully before using our website or services. If you do not agree to these Terms, you should not use our website or services.

1. Business information

Blokes Hair is a barber and grooming business located at:

Blokes Hair, 57 Main Road, Green Point, Cape Town, South Africa

Website: https://blokeshair.com

Email: info@blokeshair.com

2. Use of our website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit the use and enjoyment of the website by any other person.

You may not use the website to:

Commit or encourage unlawful activity
Transmit viruses, malware, or harmful code
Attempt to gain unauthorized access to our website, systems, or customer information
Copy, reproduce, or exploit website content without permission
Submit false, misleading, abusive, or harmful information

3. Products and services

Blokes Hair may offer barbering services, grooming services, haircare products, grooming products, gift cards, or other related goods and services. Availability, descriptions, and prices may change without notice.

We make reasonable efforts to display product information, images, prices, and service details accurately. However, we do not guarantee that all information on the website will always be complete, accurate, current, or error-free.

4. Appointments and bookings

Appointments may be booked online through our website or through a third-party booking provider such as SalonBridge. Appointment availability is not guaranteed until confirmed.

Please arrive on time for your appointment. If you are late, your appointment may need to be shortened, rescheduled, or cancelled to avoid delaying other clients.

If you need to cancel or reschedule, please notify us as early as possible. Repeated late cancellations, no-shows, or late arrivals may affect future bookings.

5. Online store and orders

Our online store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell products and services online.

When placing an order, you agree to provide current, complete, and accurate billing, contact, and delivery information. We may cancel or delay orders where information is incomplete, incorrect, or appears fraudulent.

We reserve the right to refuse, limit, or cancel any order at our discretion, including orders that appear to be placed by resellers, distributors, or for unauthorized commercial purposes.

6. Pricing and payment

Prices are listed in South African Rand unless otherwise stated. Prices may change without notice.

Payment must be made through the payment methods offered at checkout or otherwise agreed by Blokes Hair. Payment providers may have their own terms and privacy policies.

We do not store full card details on our own systems. Online payments are processed through secure third-party payment providers.

7. Shipping, delivery, and collection

Shipping, delivery, and collection are subject to our Shipping Policy, available at https://blokeshair.com/policies/shipping-policy or as otherwise published on our website.

Delivery times are estimates only and may be affected by courier delays, stock availability, public holidays, incorrect delivery information, or circumstances outside our control.

8. Returns and refunds

Returns and refunds are subject to our Refund Policy, available at https://blokeshair.com/policies/refund-policy.

For hygiene and safety reasons, opened or used grooming, haircare, or personal care products may not be returned unless defective, damaged, or incorrect.

9. Gift cards and promotions

Gift cards, discounts, promotional offers, or vouchers may be subject to additional terms, expiry dates, exclusions, or availability limits. Promotions may be changed or withdrawn at any time unless prohibited by law.

10. Third-party tools and links

Our website may include links to third-party websites, platforms, tools, or services, including Shopify, SalonBridge, social media platforms, payment providers, and partner websites.

We are not responsible for the content, accuracy, availability, security, privacy practices, or terms of third-party websites or services. Your use of third-party services is at your own risk and may be subject to their own terms and policies.

11. Personal information

Your submission of personal information through our website, booking tools, contact forms, or online store is governed by our Privacy Policy, available at https://blokeshair.com/policies/privacy-policy.

12. Intellectual property

All content on this website, including text, images, logos, graphics, layout, design, and other materials, belongs to Blokes Hair or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our prior written permission.

13. Customer comments, feedback, and submissions

If you send us reviews, feedback, suggestions, ideas, images, or other submissions, you agree that we may use, edit, publish, or share them for business, marketing, or service improvement purposes, unless you specifically request otherwise or applicable law prevents us from doing so.

You must not submit content that is unlawful, abusive, defamatory, misleading, offensive, or infringes the rights of any third party.

14. Errors, inaccuracies, and omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, service details, pricing, promotions, delivery charges, availability, or other content.

We reserve the right to correct errors, update information, or cancel orders where information is inaccurate, including after an order has been submitted, subject to applicable law.

15. Disclaimer of warranties

Our website and services are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, error-free, or available.

To the fullest extent permitted by law, we make no warranties or representations beyond those expressly required by applicable consumer protection laws. Nothing in these Terms limits any rights you may have under South African consumer protection law.

16. Limitation of liability

To the fullest extent permitted by law, Blokes Hair will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

This does not exclude or limit liability where it would be unlawful to do so, including liability for gross negligence, intentional misconduct, or rights that cannot be excluded under applicable law.

17. Indemnity

You agree to indemnify and hold Blokes Hair, its owners, employees, contractors, and service providers harmless from any claim, loss, liability, damage, or expense arising from your breach of these Terms, misuse of the website, or violation of any law or third-party rights.

18. Changes to these Terms

We may update, change, or replace these Terms from time to time by posting the updated version on our website. The updated Terms will apply from the date they are published unless otherwise stated.

Your continued use of our website or services after changes are posted means you accept the updated Terms.

19. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed or limited to the minimum extent necessary, and the remaining Terms will continue to apply.

20. Governing law

These Terms are governed by the laws of South Africa. Any disputes relating to these Terms, our website, products, or services will be dealt with in accordance with South African law.

21. Contact information

Questions about these Terms of Service should be sent to: